1. Initial Deposit:
Upon signing the contract, a non-refundable deposit of [percentage]% of the total project cost is required to secure our services and begin work.
2. Milestone Payments:
Additional payments may be required at specific project milestones, as outlined in the contract. These payments are non-refundable once the milestone has been reached and work completed.
3. Refund Eligibility:
Refunds are only considered under the following circumstances:
If the project has not yet started and a cancellation request is made within [number] days of initial payment, [percentage]% of the initial deposit may be refunded.
If there are substantial delays or failures in delivering the agreed-upon services within the project timeline, and the client can demonstrate that the company is unable to fulfill its obligations as per the contract.
4. Process for Refund Requests:
Clients must submit a written request for a refund, outlining the reasons for the request and providing any relevant documentation to support their claim.
The company will review the request within [number] days and communicate its decision to the client.
5. Non-Refundable Items:
Certain costs or expenses incurred by the company on behalf of the client (e.g., third-party software licenses, stock photos) are non-refundable and will be deducted from any eligible refund amount.
6. Dispute Resolution:
In cases where a mutual agreement cannot be reached regarding a refund, both parties agree to enter into mediation or arbitration to resolve the dispute.
7. Modifications to the Policy:
This refund policy may be modified or updated at the discretion of the company. Clients will be notified of any changes in advance.
8. Contact Information:
For any questions regarding our refund policy or to initiate a refund request, please contact us at Zoiaimran3@gmail.com